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100 Kellogg Lane, Unit # 1403
London ON, N5W 0B4

About Us

Delivering brand promises across North America.

TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years.

“We create meaningful interactions by engaging in the moment.”

In partnership with our brands, TLS holds consciousness and remains united in consistently delivering exceptional brand experience.

Purposeful Action Improves Brand Health.

We believe, profoundly so, that serving is the active ingredient of service and purposeful action impacts brand performance and brand health.

Exceptional Brand Experiences Require an Exceptional Team.

Our teams of people are called MomentMakersĀ® and their guiding code of conduct and principle rests on four pillars:





Meet Our Team

  • 2001
    I love TLS because we are MomentMakersĀ® . TLS is a brand built on delivering genuine care in everything and with everyone we interact with. What could be more meaningful than creating joy-making behaviors that change business results?! Outside of work, there is nothing I value more than spending quality time with family and friends at every opportunity. In terms of hobbies, I get my energy from my daily workouts, and feed my creative energy with interior design and fashion šŸŒø
  • 2001
    I love TLS because what we do here matters to people. From small business owners who need our help ensuring they are capturing all leads to our front line MomentMakersĀ® who are just looking to work in a business that cares for people. TLS allows me to impact people's lives positively. That is what I love most. Outside of work, I enjoy spending time with my dogs, Fiona and Wilson, working on creative projects like photography and video, and working on projects around the house.
  • 2002
    I love TLS because we are a company focused on Genuine Care šŸ’š We fundamentally believe that people can treat people better and we aspire to build a culture centered around that. Outside of work, I enjoy spending time with my husband and two amazing sons. I am a hockey mom through and through and enjoy watching them do what they love. I also like to read and discover new recipes.
  • 2019
    I love TLS because everyone matters; TLS is a company that appreciates all employees, we live true to our values in everything we do and truly set the standard on how to treat people better. When I am not working I enjoy spending time with my family. Whether it is road trips through the country side, enjoying sunset yoga on the beach or discovering the local restaurants and boutiques in small communities. We like exploring new places. I like to keep active and have found myself appreciating a new love of hiking on the many amazing trails that Ontario has to offer.
  • 2020
    I love TLS because I feel like I'm working for a clear purpose. I love the people I work with, and the culture that TLS has worked so hard to develop. Ouside of work, I enjoy spending time with friends and family, hiking, camping, reading.
  • 2007
    I love TLS because TLS is family. Outside of work, my favourite thing to do is go on road trips!
  • 2018
    I love TLS because it's a source of joy in my life and many moments made. Not only a job, but a family. I feel valued as an individual and challenged to learn and grow. When I am not working I enjoy spending my time with my friends and traveling. I was born and raised in Brazil and I just love going to the beach to enjoy the summer time. I also love cooking for my friends and throwing dinner parties. I enjoy decorating for a variety of events. I have been in Canada since December 2017.
  • 2017
    I love TLS because of the culture and service we provide. As a MomentMakerĀ® working for Paul Davis, during my first week Hurricane Harvey hit and it quickly became apparent just how important of a service we provide, and how much of an impact you can make with a caller as that first point of contact. It also gave me the invaluable experience at this early stage of my career to go from being an end user to working on the development side of things within the same environment. It's been great to help deliver the MomentMakersĀ® with more tools, and a better workflow to be able to just focus on giving the caller the care that they need; whatever the situation. Outside of work, I like to spend my time with my wife, son, daughter, and two dogs. I have a passion for music and produce in my spare time, along with playing video games, board games, and disc golf.
  • 2012
    I love TLS because of our culture and environment. I started on the front line with College Pro as a MomentMakerĀ® in 2012 and since then have grown to the position I have now as the Manager of Quality & Training. TLS is special and we are truly a family. Our Culture is the constant that sets us apart from others; we believe people can treat people better. In the world we are in right now, this is critical. My joy is watching others grow and develop; what better job is there than getting to help others learn empathy, compassion and to truly treat people better. When I am not working I enjoy spending time with my little family. I have grown a new love for gardening and rollerblading. I also enjoy kayaking, four wheeling and baking yummy treats.
  • 2022
    I love TLS because of its welcoming and supportive team environment and all of the incredible people I am fortunate enough to work with. Outside of work I enjoy photography, playing soccer and spending time with family and friends.
  • 2022
    I love TLS because what we do here has a significant and direct impact on people every single day. What we do and how we do it matters and that feels incredibly gratifying. Along with that, the culture that has been cultivated at TLS ensures that everyone recognizes how important their individual contributions are and as a result, the team that works here are genuine, caring, and empathetic people who want to help each other be their best. When not working, I enjoy spending time with family and friends, reading, music and movies!
  • 2014
    I love being a part of such a caring and connected environment, watching others grow and helping them achieve their goals. Every day is different and provides me with the opportunity to seek new challenges. Outside of work I enjoy spending time outdoors, day trips to the beach, music festivals, and spending time with friends, family, and my cat.
  • 2020
    I love TLS because everyone's opinion is given equal importance. Additionally, the care and support shown by the Management and MomentMakersĀ® is top notch. Outside work I love to spend some time with family and playing with my nephew. I also love binge-watching Netflix series, reading light novels or playing games on my phone.
  • 2020
    I love TLS because of Growth, Genuine Care, Support, Connecting with Customers. My favourite thing to do outside of work is to spend time with my family and walking my dog Indy.
  • 2023
    I love TLS because of the people. Everyone in the company genuinely cares about each other, and whenever someone does something special, it is celebrated, and recognition is given. Outside of work, I enjoy camping, hunting, fishing, spending time with my niece and nephew, and being outdoors.

Become a #MomentMakerĀ®

View Our Careers

Ā Vision

To create joy making behaviors that change business results.


We are educators, communicators and collaborators in a community of exceptional Brand Experience.

Our Brand Promise

Deliver Genuine Care.


  1. Deliver what you promise.
  2. Respect the individual.
  3. Have pride in what you do.
  4. Practice continuous improvement.
  5. Be open minded to possibilities.

Engage TLS in supporting your brand through creating meaningful moments.

Learn More Here

The TLS Social Purpose Statement

Outside of our work, the genuine service ethic of our MomentMakersĀ® is reflected through our contributions to social good in many ways. As a company, our support and recognition of these efforts highlight the dedication and humanity of our people, inspiring us all to enrich the fabric of our community.

In first serving others, we fulfill the deepest value held within TLS.

TLS is a subsidiary of FirstService Corporation, a North American leader in the essential property services sector serving its customers through two industry leading platforms: FirstService Residential – North America’s largest manager of residential communities; and FirstService Brands – one of North America’s largest providers of essential property services to residential and commercial customers delivered through individually branded franchise systems and company-owned operations.

FirstService Residential and FirstService Brands both rely on the same operational foundations for success – a core competency in managing and growing market-leading, value-added outsourced property services businesses; significant scale advantages that are leveraged to create more value for clients; a culture focused around customer service excellence; and strong brand recognition.

FirstService generates US$1.5 billion in annual revenues and has more than 17,000 employees across North America. With significant insider ownership and an experienced management team, FirstService has a long-term track record of creating value and superior returns for shareholders. The common shares of FirstService trade on the NASDAQ and on the Toronto Stock Exchange under the symbol “FSV”.

More information about FirstService is available at