“When we were initially going into the week with Hurricane Harvey I won’t deny that I was apprehensive for the impending situation. I was not sure how people would be reacting on the other end of the line and also unsure of how I would be able to handle the potential for a surge of emotions that our callers may be experiencing. Although it was overwhelming at first with a call volume much higher than expected, there were a few calls that really stood out for me. There was a young lady who had me in stitches as she explained her supply kit list of booze, smokes and dog food for her babies. She expressed the trauma the dogs experienced, having to swim many miles to safety, and had much less concern for the fact that her home had been partially totaled.
There was a gentleman who had reached out to us, close to the end of my shift, during the first week of Hurricane Harvey whose spirits were so high we laughed for 30 minutes together while his information was gathered. After taking calls with many stressed clients who were so unsure of how things would proceed, it was a pleasant change of pace to speak with someone who was able to laugh off the events. This gentleman was really able to focus on moving forward in a positive light as opposed to dwelling on the damage that had occurred. My favorite thing that I have discovered from this situation is about our team. The Paul Davis team is extremely well versed at working together to solve problems and I feel that our team communications have only gotten stronger having gone through this experience together. Although this can be a stressful project to work on at times, it makes me happy when I go home at the end of the day and truly feel that I have helped someone to get on the right path to restoring their life after such a trying time.” - Brittany, one of our amazing MomentMakers 💚 #TLS