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Find Us:
700 Richmond St #416
London ON, N6A 5C7

About Us

Delivering brand promises across North America.

TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years.

“We create meaningful interactions by engaging in the moment.”

In partnership with our brands, TLS holds consciousness and remains united in consistently delivering exceptional brand experience.

Purposeful Action Improves Brand Health.

We believe, profoundly so, that serving is the active ingredient of service and purposeful action impacts brand performance and brand health.

Exceptional Brand Experiences Require an Exceptional Team.

Our teams of people are called MomentMakers® and their guiding code of conduct and principle rests on four pillars:





Meet Our Team

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Become a #MomentMaker®

View Our Careers


To create joy making behaviors that change business results.


We are educators, communicators and collaborators in a community of exceptional Brand Experience.

Our Brand Promise

Deliver Genuine Care.


  1. Deliver what you promise.
  2. Respect the individual.
  3. Have pride in what you do.
  4. Practice continuous improvement.
  5. Be open minded to possibilities.

Engage TLS in supporting your brand through creating meaningful moments.

Learn More Here

The TLS Social Purpose Statement

Outside of our work, the genuine service ethic of our MomentMakers® is reflected through our contributions to social good in many ways. As a company, our support and recognition of these efforts highlight the dedication and humanity of our people, inspiring us all to enrich the fabric of our community.

In first serving others, we fulfill the deepest value held within TLS.

TLS is a subsidiary of FirstService Corporation, a North American leader in the essential property services sector serving its customers through two industry leading platforms: FirstService Residential – North America’s largest manager of residential communities; and FirstService Brands – one of North America’s largest providers of essential property services to residential and commercial customers delivered through individually branded franchise systems and company-owned operations.

FirstService Residential and FirstService Brands both rely on the same operational foundations for success – a core competency in managing and growing market-leading, value-added outsourced property services businesses; significant scale advantages that are leveraged to create more value for clients; a culture focused around customer service excellence; and strong brand recognition.

FirstService generates US$1.5 billion in annual revenues and has more than 17,000 employees across North America. With significant insider ownership and an experienced management team, FirstService has a long-term track record of creating value and superior returns for shareholders. The common shares of FirstService trade on the NASDAQ and on the Toronto Stock Exchange under the symbol “FSV”.

More information about FirstService is available at